Air Cargo Survey
Hench is familiar with Hong Kong International Airport and major forwarder windows for rapid attendance after arrival. Services include document checks, outer package damage records and cold-chain label observations, with concise reports for insurance notification or carrier claims.
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Airport cargo examinations
Hench has a Hong Kong International Airport office for coordinating air-cargo assignments. Provide flight or air-waybill details, the handling terminal and cargo availability so access and attendance can be arranged.
Condition, quantity and packaging
Checks can include package identification, external damage, opening examinations, weighing and relevant temperature indicators. The condition observed on release and subsequent handling should be distinguished.
Common air-cargo loss situations
Crushing, wetting, shortages, missing packages and temperature-sensitive cargo require prompt records. Retain delivery exceptions, photographs and packing materials when possible.
Claims and documentation
Carrier notice periods and liability arrangements depend on the applicable contract and circumstances. Notify the carrier and insurer promptly and obtain advice on the requirements for your shipment; an inspection is not a substitute for giving notice.
How to arrange the survey
- Send the shipment or incident details, location, timing and contact person.
- Agree the scope, access, documents and reporting requirements.
- Arrange attendance and preserve the relevant evidence.
- The surveyor records observations, photographs and measurements within the agreed scope.
- Receive the report and discuss any related assessment or follow-up requirements.
Frequently asked questions
What information should I provide?
Provide cargo or incident particulars, relevant documents, location, available dates and the questions the survey should address.
Can urgent attendance be arranged?
Contact the appropriate Hench office to confirm access and availability. The Hong Kong emergency contact is +852 8105 8933.
Does a survey report guarantee a claim outcome?
The report documents findings within the agreed instructions. Insurers, carriers or other decision-makers assess the evidence under the applicable arrangements.
Discuss your requirements
Contact Hench to agree the scope, timing and reporting needs for your assignment.