Cargo Damage Assessment
Market conditions, damage ratio and reprocessing feasibility are combined to quantify economic loss and advise on disposal options such as discounted sale, partial repair or total loss. Suitable for insurance adjustment, sale disputes and multimodal liability allocation.
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From physical damage to financial assessment
The assessment draws together condition findings, quantities, market information and supporting documents to estimate the loss attributable to the damage under examination.
Repair, reconditioning and residual value
Potential repair or reprocessing costs, reduced sale value and salvage prospects are considered where relevant. Options may include repair, discounted disposal or assessment of a total loss.
Documents supporting the calculation
Provide invoices, packing lists, shipping records, survey findings, photographs, quotations and available sale or disposal records. The calculation should make assumptions and supporting evidence visible.
Insurance and recovery
Survey findings and valuation may assist loss adjustment and recovery discussions. Applicable notice periods, policy terms and liability issues are separate matters that should be checked promptly with the parties or their advisers.
How to arrange the survey
- Send the shipment or incident details, location, timing and contact person.
- Agree the scope, access, documents and reporting requirements.
- Arrange attendance and preserve the relevant evidence.
- The surveyor records observations, photographs and measurements within the agreed scope.
- Receive the report and discuss any related assessment or follow-up requirements.
Frequently asked questions
What information should I provide?
Provide cargo or incident particulars, relevant documents, location, available dates and the questions the survey should address.
Can urgent attendance be arranged?
Contact the appropriate Hench office to confirm access and availability. The Hong Kong emergency contact is +852 8105 8933.
Does a survey report guarantee a claim outcome?
The report documents findings within the agreed instructions. Insurers, carriers or other decision-makers assess the evidence under the applicable arrangements.
Discuss your requirements
Contact Hench to agree the scope, timing and reporting needs for your assignment.