Reefer Cargo Survey
Frozen and chilled cargo is highly time- and temperature-sensitive. Surveyors record container numbers, set points, defrost status and internal/external readings on arrival, photographing cargo surfaces and stowage. Power interruption or delayed collection is documented for liability assessment.
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Temperature and refrigeration records
Record the set point, available temperature readings, reefer identification and machinery condition at attendance. Controller downloads and operating records, when available, provide context beyond a single temperature reading.
Fruit, vegetables and frozen food
The examination considers the commodity, packing, stowage, visible deterioration and signs of thawing or temperature variation. Findings should distinguish the cargo examined from unexamined portions.
Cold-chain interruptions
Power interruptions, delayed collection, ventilation and the transport sequence can be relevant. A dated timeline helps compare available temperature records with handling and storage events.
Responding to abnormalities
Arrange examination promptly, retain relevant logs and avoid unnecessary movement that could change the evidence. Coordinate decisions on storage, assessment and disposal with the responsible parties.
How to arrange the survey
- Send the shipment or incident details, location, timing and contact person.
- Agree the scope, access, documents and reporting requirements.
- Arrange attendance and preserve the relevant evidence.
- The surveyor records observations, photographs and measurements within the agreed scope.
- Receive the report and discuss any related assessment or follow-up requirements.
Frequently asked questions
What information should I provide?
Provide cargo or incident particulars, relevant documents, location, available dates and the questions the survey should address.
Can urgent attendance be arranged?
Contact the appropriate Hench office to confirm access and availability. The Hong Kong emergency contact is +852 8105 8933.
Does a survey report guarantee a claim outcome?
The report documents findings within the agreed instructions. Insurers, carriers or other decision-makers assess the evidence under the applicable arrangements.
Discuss your requirements
Contact Hench to agree the scope, timing and reporting needs for your assignment.