Witness sampling, seals and labels at terminals, tankers or road tankers with temperature and density observations and line connections recorded. Laboratory coordination and chain-of-custody tracking support trade settlement, quality disputes and regulatory compliance.

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Edible oils and fuel products

Oil-product assignments are defined by the commodity and the operation, including relevant tank, ship, terminal or transfer arrangements. Product identity and available documents are checked.

Quantity measurement

Measurements and available records support quantity calculations on the agreed basis. The report identifies the method, relevant observations and limitations affecting the result.

Sampling, sealing and laboratory coordination

Sample locations, containers, identification, seals and transfer records connect the sample with the product examined. Required tests should be agreed with the appropriate laboratory.

Transfer, drumming and environmental considerations

Attendance can document transfer or drumming operations and relevant handling conditions. Operators remain responsible for the applicable environmental and operating requirements; the survey records the agreed observations.

How to arrange the survey

  1. Send the shipment or incident details, location, timing and contact person.
  2. Agree the scope, access, documents and reporting requirements.
  3. Arrange attendance and preserve the relevant evidence.
  4. The surveyor records observations, photographs and measurements within the agreed scope.
  5. Receive the report and discuss any related assessment or follow-up requirements.

Frequently asked questions

What information should I provide?

Provide cargo or incident particulars, relevant documents, location, available dates and the questions the survey should address.

Can urgent attendance be arranged?

Contact the appropriate Hench office to confirm access and availability. The Hong Kong emergency contact is +852 8105 8933.

Does a survey report guarantee a claim outcome?

The report documents findings within the agreed instructions. Insurers, carriers or other decision-makers assess the evidence under the applicable arrangements.

Discuss your requirements

Contact Hench to agree the scope, timing and reporting needs for your assignment.