Investigations in All Aspects
Beyond field surveys, Hench can interview relevant personnel, review terminal or warehouse logs and compile timelines for suspected short-shipment, misdelivery, documentation mismatch or internal audit. Findings are presented in writing for management or legal teams.
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Cargo movement and documentary discrepancies
Investigations may address shortages, mixed consignments, inconsistent documents or uncertain cargo movements. The enquiry is structured around the questions to be resolved and the evidence available.
Interviews and record comparison
Relevant personnel, terminal or warehouse records, shipping documents and physical evidence can be compared. A chronology separates established events from accounts that require verification.
Vessel casualty investigations
Marine casualty assignments may involve recording vessel condition and the available circumstances of an incident. The work is scoped to the instructions, access and expertise required.
Impartial findings
Reports describe sources, observations and limitations. They distinguish factual findings from opinions and unresolved matters, supporting management, insurers or professional advisers in their further assessment.
How to arrange the survey
- Send the shipment or incident details, location, timing and contact person.
- Agree the scope, access, documents and reporting requirements.
- Arrange attendance and preserve the relevant evidence.
- The surveyor records observations, photographs and measurements within the agreed scope.
- Receive the report and discuss any related assessment or follow-up requirements.
Frequently asked questions
What information should I provide?
Provide cargo or incident particulars, relevant documents, location, available dates and the questions the survey should address.
Can urgent attendance be arranged?
Contact the appropriate Hench office to confirm access and availability. The Hong Kong emergency contact is +852 8105 8933.
Does a survey report guarantee a claim outcome?
The report documents findings within the agreed instructions. Insurers, carriers or other decision-makers assess the evidence under the applicable arrangements.
Discuss your requirements
Contact Hench to agree the scope, timing and reporting needs for your assignment.