For grain, ore, coal and other bulk cargoes, surveyors witness trimming, hold cleaning and measurement throughout port operations, coordinating with vessel, terminal and charterers. Draft surveys and shore scale data may be cross-checked, with weather and timing noted for shortage or delay disputes.

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Shipside, terminal and warehouse attendance

Bulk and conventional cargo may be inspected during loading or discharge, at terminals, on board vessels and at storage locations. Surveyors record handling, cargo condition and relevant operating times.

Draft surveys and quantity checks

Draft readings and vessel particulars may be used for draft-survey calculations where applicable. Shore weighing and other available records can be compared, with the method and limitations identified in the report.

Grain, minerals and other bulk commodities

Different commodities require attention to moisture, contamination, cleanliness, trimming and exposure to weather. The inspection programme is agreed around the cargo and the operation.

Shortage and handling disputes

Observations, quantities, weather and the sequence of operations help document shortage or contamination concerns. A report supports evaluation of the evidence and does not itself determine liability.

How to arrange the survey

  1. Send the shipment or incident details, location, timing and contact person.
  2. Agree the scope, access, documents and reporting requirements.
  3. Arrange attendance and preserve the relevant evidence.
  4. The surveyor records observations, photographs and measurements within the agreed scope.
  5. Receive the report and discuss any related assessment or follow-up requirements.

Frequently asked questions

What information should I provide?

Provide cargo or incident particulars, relevant documents, location, available dates and the questions the survey should address.

Can urgent attendance be arranged?

Contact the appropriate Hench office to confirm access and availability. The Hong Kong emergency contact is +852 8105 8933.

Does a survey report guarantee a claim outcome?

The report documents findings within the agreed instructions. Insurers, carriers or other decision-makers assess the evidence under the applicable arrangements.

Discuss your requirements

Contact Hench to agree the scope, timing and reporting needs for your assignment.