Pre-shipment inspection helps buyers confirm specifications, labels, batches and stuffing methods against contract and destination regulations. Sampling or full inspection is carried out with production or warehouse conditions recorded, providing objective lists and images for payment or L/C acceptance.

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Checks before dispatch

The inspection can cover product identity, specifications, quantity, appearance, packaging, labels and loading arrangements. The agreed purchase order and inspection instructions provide the basis for recording conformity and exceptions.

Sampling or full inspection

The parties agree the sampling plan or the extent of a full inspection in advance. A sampled inspection describes the sample examined and should not be presented as an examination of every unit.

Inspection timing and payment documents

Inspection may be arranged at production, packing or loading stages. Where a contract or letter of credit requires specific wording or documents, provide those requirements before the assignment.

Hong Kong and mainland coordination

Provide the factory or warehouse address, goods-ready date, contact person and access arrangements. Hench can coordinate Hong Kong and mainland assignments through its office network, subject to the agreed scope.

How to arrange the survey

  1. Send the shipment or incident details, location, timing and contact person.
  2. Agree the scope, access, documents and reporting requirements.
  3. Arrange attendance and preserve the relevant evidence.
  4. The surveyor records observations, photographs and measurements within the agreed scope.
  5. Receive the report and discuss any related assessment or follow-up requirements.

Frequently asked questions

What information should I provide?

Provide cargo or incident particulars, relevant documents, location, available dates and the questions the survey should address.

Can urgent attendance be arranged?

Contact the appropriate Hench office to confirm access and availability. The Hong Kong emergency contact is +852 8105 8933.

Does a survey report guarantee a claim outcome?

The report documents findings within the agreed instructions. Insurers, carriers or other decision-makers assess the evidence under the applicable arrangements.

Discuss your requirements

Contact Hench to agree the scope, timing and reporting needs for your assignment.