Surveyors confirm cargo identity and quantity at destruction or crushing sites, supervise the process with key-step photography and verify weight tickets or residue disposal. Declarations support brand owners, customs or rights holders requiring proof of proper disposal.

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Goods requiring controlled disposal

Assignments may involve damaged, expired, rejected or otherwise unsuitable goods. The responsible party determines the permitted disposal route and provides the authority and instructions.

Before, during and after destruction

Goods are identified and quantities recorded before the operation. The agreed destruction or disposal process is witnessed, with photographs and records of the relevant stages.

Methods and environmental arrangements

The appropriate method depends on the material and the authorised facility. Survey witnessing documents the process; it does not replace the responsibilities or permits of the disposal operator.

Certificates and supporting evidence

The report or certificate identifies the goods, location, date, quantities and process witnessed, subject to the actual scope. This supports inventory, insurance and other documentary requirements.

How to arrange the survey

  1. Send the shipment or incident details, location, timing and contact person.
  2. Agree the scope, access, documents and reporting requirements.
  3. Arrange attendance and preserve the relevant evidence.
  4. The surveyor records observations, photographs and measurements within the agreed scope.
  5. Receive the report and discuss any related assessment or follow-up requirements.

Frequently asked questions

What information should I provide?

Provide cargo or incident particulars, relevant documents, location, available dates and the questions the survey should address.

Can urgent attendance be arranged?

Contact the appropriate Hench office to confirm access and availability. The Hong Kong emergency contact is +852 8105 8933.

Does a survey report guarantee a claim outcome?

The report documents findings within the agreed instructions. Insurers, carriers or other decision-makers assess the evidence under the applicable arrangements.

Discuss your requirements

Contact Hench to agree the scope, timing and reporting needs for your assignment.