Containerized Cargo
Surveyors attend terminals, warehouses and inland depots to record cargo condition, quantities, container identification and handling. Observations at each handover help establish when discrepancies became apparent.
Services
A full portfolio covering container and bulk cargo survey, vessel hire/on-hire, investigations, laboratory quality control and more.
Choose a service for your situation
Damaged Cargo Containers
Inspections document impact damage, water exposure, contamination, pilferage and damage associated with handling. Packaging, marks, the distribution of damage and the surrounding conditions are recorded together.
Preshipment Inspection
The inspection can cover product identity, specifications, quantity, appearance, packaging, labels and loading arrangements. The agreed purchase order and inspection instructions provide the basis for recording conformity and exceptions.
Bulk Cargo Onboard
Bulk and conventional cargo may be inspected during loading or discharge, at terminals, on board vessels and at storage locations. Surveyors record handling, cargo condition and relevant operating times.
Air Cargo
Hench has a Hong Kong International Airport office for coordinating air-cargo assignments. Provide flight or air-waybill details, the handling terminal and cargo availability so access and attendance can be arranged.
Reefer Cargo
Record the set point, available temperature readings, reefer identification and machinery condition at attendance. Controller downloads and operating records, when available, provide context beyond a single temperature reading.
Vessel On Off Hire
On-hire and off-hire surveys record the vessel condition at the relevant charter handover. Comparable records help identify differences between delivery and redelivery rather than relying on recollection.
Investigations
Investigations may address shortages, mixed consignments, inconsistent documents or uncertain cargo movements. The enquiry is structured around the questions to be resolved and the evidence available.
Construction Leakage Survey
Surveyors document staining, moisture patterns, affected finishes and relevant pipework or previous works. The inspection seeks evidence of possible causes rather than assuming the source from the location of visible damage.
Cargo Damage Assessment
The assessment draws together condition findings, quantities, market information and supporting documents to estimate the loss attributable to the damage under examination.
Salvage Auction Valuation
Assignments may concern cargo left at terminals or warehouses, uncollected shipments or damaged goods requiring an assessment of remaining value. Ownership and authority to proceed must be established by the responsible parties.
Sworn Measurers Weighers
Measurements identify the cargo examined, dimensions, packaging and weighing method. Results can be compared with shipment or billing records to clarify quantity and freight discrepancies.
Quality Control Lab
Hench coordinates the agreed quality-control scope, with particular attention to the identity of the goods and the handling of samples. Laboratory analysis is distinguished from the independent witnessing role.
Container Inspection
Inspections can document condition at on-hire, off-hire or other agreed handovers. The record distinguishes existing defects, current damage and the scope of any repair assessment.
Witness Destruction Disposal
Assignments may involve damaged, expired, rejected or otherwise unsuitable goods. The responsible party determines the permitted disposal route and provides the authority and instructions.
Heavy Lift Supervision
Machinery and other heavy or oversized cargo require planning around dimensions, weight, lifting points and the handling route. Instructions should identify the cargo and the planned operation.
Lashing Calculation Supervision
Cargo restraint depends on the load, centre of gravity, stowage position, equipment and expected transport conditions. The assignment reviews the agreed securing arrangement and its supporting information.
Mystery Shopping
Mystery-shopping programmes observe the customer experience at agreed service touchpoints. Retail, hospitality and other service businesses can define scenarios around their own operating standards.
Oil Products Inspection
Oil-product assignments are defined by the commodity and the operation, including relevant tank, ship, terminal or transfer arrangements. Product identity and available documents are checked.
Planning an assignment
Tell us what has happened, the cargo or property involved, the location and the required timing. Hench will help identify the relevant inspection scope and reporting requirements. Related tasks such as damage assessment, salvage valuation or destruction witnessing can be discussed when needed.
Frequently asked questions
When was Hench established?
Hench was registered in Hong Kong in 1987 and in mainland China in 2009.
Which services are available?
The 19 service areas include cargo and container surveys, pre-shipment checks, damage assessment, vessel handover surveys, heavy lifting, lashing, investigations and related specialist assignments.
Can Hench inspect air cargo?
The Hong Kong International Airport office coordinates air-cargo enquiries. Provide the flight, handling terminal and cargo availability details.
Can mainland assignments be arranged?
The Shenzhen and Yantian office network supports coordination of mainland work. Confirm the location, access and scope with the relevant office.
What should I do if cargo is damaged?
Contact the relevant office promptly, preserve the packaging and records where possible, and notify the carrier and insurer. The survey records evidence; claim procedures remain separate.
How do I contact Hench?
Use the online enquiry form, email info@hench.com.hk or call +852 2439 9111. For urgent Hong Kong enquiries call +852 8105 8933.
Discuss your requirements
Contact Hench to agree the scope, timing and reporting needs for your assignment.